At PlanData, we recognize the importance of world-class technical support. Our goal is that every support interaction strengthens our clients’ overall satisfaction with PlanData and reinforces our relationship with them.
PlanData Technical Support includes:
- Rapid acknowledgement, relief, and resolution of technical issues.
- Effective management of service requests, including generation of requests indicating severity, status reporting, and escalation, when required.
- Rapid responses to client questions, including ‘how to’ questions.
- Pro-active notification of major and minor product releases.
- Documentation of and training on new features.
- Management of application enhancement requests.
- Rapid responses to training requests.
These services are provided through phone, e-mail, and postings on the PlanData Web site.